How to arrange customer support and a sales department?
The clients badly need quick customer support in critical situations, for example, when they cannot prolong an important domain before it is deleted, or when an acсount is locked, which can be even worse. That is why it is necessary to be always in touch with the clients. It can be arranged in two ways convenient for both the parties.Arrangement of a ticket system for clients\' applications
The simplest solution is to arrange a client\'s application processing system based on the existing solutions. It should be noted that they are resource-consumptive. We recommend to you one of the best options available at the market — osticket.com. This ticket system unfolds, so to speak, “from the box”, in three clicks, and enables you to respond to clients\' applications, and they, in their turn, are kept informed of their applications to the customer support service.
This solution is much more simple and resource-saving than, for example, OTRS Help Desk and operates much quicker. And this means that the clients will be always satisfied with the quick response from the customer support service.How to quickly and cheaply arrange a call center?
What really distinguishes a website from among the websites of other resellers is the availability of on-call customer support and a sales department. A question arises: to what extent is it doable? It is easier than to locate a ticket system in a subdomain. You don\'t have to arrange a call center, to buy phones, etc. Such services provide applications for IP telephony, as well as telephone numbers.
One of the most well-known
The last one in the youmagic.pro list proved to be one of the most reliable and easy to use virtual ATS. You get a direct city number in one of 8 cities of Russia, and you can also get a 8-800 number. It should be noted that SIP client can be installed on a computer and a telephone, i.e. You don\'t have to buy IP telephones for employees. The basic package includes 5 internal numbers for employees, which is enough for a sales department.Where to search for potential clients?
By the way, you don\'t have to establish a permanent sales department, but you can hire freelancers from time to time to call to web studious and clients, which will cost less. A list of web studios can be easily found in the public domain. Besides, a special tariff can be established for web studios right in the REG.Panel. Panel and mentioned in a business proposal. The majority of studios and agencies are interested in favorable conditions, for example, in a special domain price.